Frequently Asked Questions

On this page we offer various spare parts for Salta trampolines. Make sure that the 'item number' and 'part number' match with your trampoline. The 'item number' can be found in the invoice, packaging or manual and the 'part number' can be found in the manual. You can download the manual here. Always replace defective parts for original Salta parts.

Yes, that's possible! We have spare parts for all our trampolines, old and new, and can deliver them directly to your home. If you are not completely sure about the type of parts you should purchase, we would like to help you finding the right parts. You can contact us via our contact form. Send your invoice, address details and some photos so we can help you quickly.

In the beginning the jumping mat weaves of a new trampoline are very tight, which means that the water cannot drain properly. When the trampoline will be used, the weaves will become smoother and the water will seep out faster.

It is wise to clean your trampoline from time to time. Wipe off the dirt with a dustpan and brush and clean your trampoline with a cloth and cold water. You don’t have to use cleaning products. If you don’t use the trampoline for a longer time, you can cover the trampoline with our Salta weather cover, which protect your trampoline against dirt and discoloration.

Our trampolines can easily remain outside during autumn and winter. We do advise you to cover your trampoline with our Salta weather cover. It is also wise to anchor the trampoline with a Salta anchor set, which ensures that the trampoline stays in place and does not blow over during a storm. In a very heavy storm it is wise to disassemble the safety net and provide the trampoline with extra ballast.

Yes, the Salta covers are suitable for any type of Salta trampoline with the exception of the Junior and Fitness trampoline.

To guarantee the safety of your trampoline, it is wise to regularly check your trampoline for any defective or loose parts. See below where you should pay attention to during this check:

- The condition of the frame connections; are all tubes still well connected?

- The condition of the springs; is there still enough tension on the springs and are they still intact?

- The tension of the jumping mat; is the mat still resilient and undamaged?

- The condition of the safety pad; is the pad still positioned correctly and are the springs completely covered by the pad?

- The condition of the safety net; is the safety net still properly attached to the trampoline and is the net still undamaged?

- The overall stability of the trampoline; is the trampoline still sturdy, stable and level?

Should a part be replaced? Replace it in time! Spare parts are available here.

Above the trampoline, it must be completely free of obstacles. Furthermore, the trampoline should be placed at least 2 meters away from obstacles. Make sure that there are no dangerous objects around the trampoline such as branches, power cables, walls, fences or other recreational objects such as swimming pools, swings, playground equipment etc.

To prevent the growth of weeds, it is wise to cover the hole with root cloth. Root cloth retains (UV) light and root growth, but can let water through. This way you will not be bothered during jumping by weeds that grow under the jumping mat. If the groundwater is always high, you need a drainage system of pipes or possibly a pump.

No, we do not recommend digging a trampoline on legs, because these trampolines are not suitable for this. The air that is created during jumping cannot escape sufficiently, which makes jumping difficult and makes noise because the air cannot escape. In our Salta collection we have specially developed inground trampolines with built-in air circulation systems, which ensure an optimal jumping experience and soundless jumping. The warranty also lapses when a Salta trampoline on legs is placed in the ground.

Grass is the most suitable surface for a trampoline on legs, because this surface is firm and yet soft. It is advisable to secure your trampoline extra firmly with the Salta anchor set, so the trampoline always remains stable. We do not recommend placing a trampoline on a paved surface. When placed on a paved surface, children will land harder, the trampoline can move and the legs can wear out faster.

Yes, this kink ensures that the frame construction is extra sturdy and the jumping mat is tightly tensioned. The kinking frame parts must be mounted on the long side of the trampoline, with the kink pointing outwards.

The safety pads of our trampolines have small drainage holes which ensure that the water can be gradually drained after the rain and doesn’t remain in the safety pads. So it’s indeed possible that a little bit water flows out of the pad towards the jumping mat after a period of rain. After a while of jumping the water will disappear through the ventilation.

Go to this page for more information about the warranty on your Salta trampoline.

You can submit your warranty claim here.

Click here for information about the payment options.

Go to this page for more information about the delivery of your order.

We are sorry that you have experienced a defect in your order. In a very exceptional case it can happen that a product is damaged by transport or due to a manufacturing defect. Go to this page to report your defect. To properly treat a defect we need from you:

1. Invoice / proof of purchase;

2. Your address details;

3. Description of the defect;

4. Photos of the product on which the defect is clearly visible.

With multiple packages it’s in some cases possible that a part of the delivery takes place a day or a few days later. Your missing box will still be delivered.

On this page you will find all information about returning your order.